Customer Reviews
In addition to the many reviews Kingfisher Journeys has on both Facebook, and Trip Advisor for both Kayaking on Lake Kivu as well as the Mukungwa River Canoe Trip, here are some of the comments that we've received from clients.
We hope this gives you a flavour of what you can expect:
We hope this gives you a flavour of what you can expect:
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"It was amazing! Thank you so much. Yves is great and I am very grateful we spent Christmas together"
Emy - December 2019
"Our trip was unforgettable. Gratien and Eloi were exceptional"
Rachel - October 2019
"We all had a fantastic time with Kingfisher ... we were so very impressed with the canoeing trip and thought that [Eloi] did an AMAZING job"
Keeley - August 2019
"Loved the trip!! Best part of the weekend."
Gavin - August 2019
"Many thanks to you for this great activity and to Eloi as well for taking us through this super adventure!"
Anne - July 2019
"We had a great time, and Willy was a great guide, he was calm and professional rescuing me when my kayak flipped :-)"
Celine - July 2019
"We had a wonderful experience! The driver was great and Sandrine is the best - we loved our time on the river"
Kristen - June 2019
"We had such a fun time kayaking yesterday afternoon. Gratien was such a great guide, and the lake was absolutely beautiful. Thank you very much for your help!"
Brie - April 2019
"Thank you for the canoe trip we made yesterday with Sandrine. It was well organized and I really enjoyed the whole experience."
Maiia - March 2019
We just finished the trip and had a blast.
Jessica - February 2019
It was a great afternoon. Thank you again for making it work. And congrats to Yves, he is super nice!"
Clement - November 2018
"Thank you for taking good care of our clients and for the beautiful experience."
A nearby hotel - September 2018
"Thanks so much for a really wonderful day! I feel like I finally have seen something of Rwanda. it was really beautiful, relaxing, fun, informative and varied!"
Catherine - August 2018
"The [canoe trip] was peaceful and so relaxing [and] Eloi is a nice fellow. Very professional. We had a great time."
Jennifer - August 2018
"We had a blast and the pictures [of our trip] look great! Thank you for the excellent memories."
Andrew - August 2018
"We enjoyed [the canoe trip] tremendously and you can be assured that we will book again in the future"
Mirka - August 2018
"We had a great time this weekend! Francis and Gratien were awesome! Thanks for everything and I'm so excited for [our next trip]"
Brooke - July 2018
"The trip went well and was a success. The clients loved it"
Eric, Tour Guide - July 2018
"I want to let you know how fantastic, knowledgable, interesting and safety conscious [our] kayak guide [was]. We had a great time."
Kate - June 2018
"Thanks so much! It was a FANTASTIC time. I've shared reviews - hope to book a trip again soon! Thanks :)"
Leanne - June 2018
"We have enjoyed the canoeing experience with Kingfisher Journeys. Your colleagues treated us very and we appreciate this. We are definitely coming back with our friends."
KfW Development Bank - June 2018
"The kayak tour was great, thanks! Gratien did a great job."
Henry - May 2018
"I had an OUTSTANDING time kayaking with Francis. He was an excellent guide and I really loved seeing Lake Kivu from the water."
Sara - February 2018
"I enjoyed very much kayaking on lake Kivu, Francis was absolutely great! ... I look forward to repeating the experience."
Celine - January 2018
"We had a great time on the canoe trip today. Thanks!"
Brad - January 2018
"We had a great time, my canoe capsized twice, lost my camera and still had a good time."
Claudia - January 2018
Thanks Claudia: By the way, we recommend all clients leave their cameras behind as we take photos of you and share them afterwards,.
"We had an awesome time on the canoe trip! All the equipment was in great shape, the river was so peaceful and Eloi was a fantastic guide."
Hanna - January 2018
"We completed our canoe trip early this afternoon. Thanks so much for organizing [it for us]. Sandrine was so incredible and patient with us as we got the hang of the river."
Denise - December 2017
"Highlight of the tour was kayaking with Francis on Saturday. Tons of fun, well organized, loved the lunch.".
Jim - November 2017
"The trip this morning was brilliant"
Sean, November 2017
"We enjoyed a wonderful canoe trip near Musanze last Saturday! The team was friendly and professional, practical details were communicated ahead of time and everything unfolded smoothly. The highlights for me were the proximity with a big variety of magnificent birds, the serenity and beauty of the scenery and the joyful company of the local children for part of the way. The brief passage through a small rapid added a lot to the fun, too! All in all a great active morning spent outdoors, definitely recommended!"
Charlotte - September 2017
"I had a wonderful day trip of kayaking!! I'm still in awe of the beauty that is Lake Kivu! Gratien was a wonderful guide and made the trip very enjoyable! I also spent a few hours paddle boarding yesterday, which was super relaxing!
I would highly recommend anyone to check out Kingfisher Journeys... Thanks for making my time in Gisenyi so enjoyable!" Chelsey - August 2017
"Thanks so much for organizing an excellent weekend for our group. Francis was a very good guide, and Anastasia at the Cymbili guesthouse was very accommodating."
Jenae - August 2017
It "was absolutely fantastic - thank you so much. Francis v professional. Island was stunning. Felt like Pirates of Caribbean"
Max - June 2017
"Great time on the [kayaks] - looking forwards to more"
Luke - June 2017
"Had a great time. Francis is great. Did the coffee tour at Cymbiri... Very interesting. New appreciation for my morning cup! Just wanted to say thanks!"
Brian - April 2017
"Thanks again Steve... Good luck in the future. Francis is a great guy and you both provided a great day for our family."
Brian - April 2017
"It was a terrific day"
Deb - January 2017
"My wife and I just finished the 4 day kayak trip on Lake Kivu (Gisenyi to Kibuye). It was a great trip with beautiful views throughout. We spent 2 nights at guest houses and one night camping on a private island. We had perfect weather (mostly cloud cover, some rain, only one day of hot sun). The distances are very manageable for novices (my wife had never been in a kayak) but there are options at the end of each day if you want more exercise. Our Rwandan guide (Francis) is friendly, knowledgeable and strong so that if you would need a tow he could do it (and he carries a tow rope)! This is a class act which we will repeat."
Mike and Phyllis - November 2016
"Thanks again for a great weekend! We really enjoyed it."
Stephen - November 2016
"Thanks for an awesome experience [kayaking on Lake Kivu with Gratien]. I fell in the water - but that just made it more thrilling! You got yourself a super fan."
Anthony from Kigali - October 2016
"We all had a fantastic time and adventure from the very first to the very last minute! It won't be the last time that we [do] this and we ... highly recommend the canoeing activity! Sandrine and her team were great. We felt were well taken care for."
Winnie - September 2016
"I had a fantastic time! And Francis was a great guide/host. Thanks so much!"
Glenn - September 2016
"I wanted to ... let you know how amazing Gratien was. He quite literally made the whole trip for my girlfriend and me."
James - August 2016
"We had a lovely time yesterday with Gracian, he was an excellent guide & is a lovely man! Best of luck to your company- it's a great idea & we wish it every success!"
Shelley - August 2016
"The trip was great ! Sandrine was super helpful and professional, as was the driver, and everything was easy and efficient."
Langley - August 2016
"I just want to thank you and Francis for the excellent trip on Lake Kivu. I really enjoyed it very much. Hope to be your customer again. "
Joachim, July 2016
"I'd take more kayaking trips when i'm back in Gisenyi as it was such a great way to explore the area."
Kaidi - July 2016
"The kayaking today was superb."
Charmaine - July 2016
"Thanks again for a great day."
Tina - June 2016
"Amazing experance, thank you for such a great time on the water. This was my first time kayaking and I was a bit unsure but I was made to feel really comfortable' safe and like I could do it. I really enjoyed the peace and quiet of the lake, the friendly interactions with locals and chatting and laughing alone the way! Perfect!"
Angela
"Thanks again for the trip! We really enjoyed it."
Bryony - June 2016
"We have a fabulous time out on the lake and with Francis on Monday. The trip provides breathtakingly views from the water onto the lakeside, and Francis was very patient with us explaining the techniques and adapting to our pace, as well as explaining the surroundings and giving us insights into the area. It was a phenomenal experience, not only the views but also being able to be active on the water! Thank you for organising the kayaks and the guides and for being so flexible with our tour times and scheduling."
Artemis - May 2016
"We loved the kayaking. Francis was awesome. My sister was very nervous, but he was great and very patient with her. It did rain, but we had a nice rest. I cannot wait to do a 3-4 day to Kibuye!! I am glad to recommend you guys to visitors. My brother is coming in December. I hope to do Kibuye with you guys before he comes and again when he is here. What a great idea this was to start on Lake Kivu!"
Tina - May 2016
"We had an AMAZING time kayaking with Francis. I have been here a year and it was by far the best activity I have done in Rwanda...
Thank you so much for setting up this great experience and I will probably be booking another trip in the future." Hilary - June 2016
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"The trip on Saturday was really nice! The kids enjoyed it a lot!! The guides were really good... Sometimes even too careful! 😂"
Roberta - January 2020
"My husband and I really enjoyed the sunset kayak and we are planning to book an overnight trip in the next dry season."
Annie - September 2019
"You guys were awesome ... Thanks for everything."
Amanda - August 2019
"We had a great time!"
Sarah - August 2019
"Yves was an excellent guide"
Simeon - July 2019
"I had a fantastic time! [We] followed Rwandan fishermen into the lake, watch them work against the lights of Goma and the profile of Nyiragongo. Really beautiful"
Luciana - June 2019
"We really enjoyed the canoë trip, it was amazing ! Yves is a very good guide, really nice."
Chloé - April 2019
"Fantastic canoe ride yesterday… We saw Otters!!!!!"
G - March 2019
Thanks so much for all of your help... We had such a wonderful time out on the lake with Gratien. He was such a thoughtful and fun guide. I’ve certainly been recommending y’all to people I meet.
Lauren - December 2018
"What a wonderful ... perfect day!"
Betsy - September 2018
"Many thanks for all the efforts you made to arrange the kayaking for me last Thursday. I enjoyed the day immensely and the company of Eloi. He taught me a little more about kayaking and a lot more about Rwanda and the Lake Kivu area. I am sure the kayaking on Lake Kivu will prove one of the most memorable days of my trip."
Martin - August 2018
"We had great time ... keep up the good work"
Jasmin - August 2018
I just want to let you know that we had a perfect morning on the river today ! Eloi is a great tour guide."
Mary - July 2018
"We had an amazing time! It was such a fun experience. I will definitely do the kayaking again and I’d just like to mention that our guide, Gracien, was fantastic."
Ssuuna - July 2018
"Thank you - I appreciate the photos [you sent] and enjoyed the trip"
Vanessa - July 2018
"Thank you, we had a blast"
Greg - July 2018
The pictures you sent are wonderful. Eloi is an outstanding guide and [will let our tour operator know] how much we enjoyed our day on the river.
Best wishes to you and we hope your company continues to grow in the future." David - June 2018
"Thank you so much for the photos and the trip. We had a great time! We'll probably do the canoe trip in Musanze over the summer."
Emily - June 2018
"My boyfriend and I had a great experience with Kingfisher when kayaking, canoeing and peddle boarding on Lake Kivu in Gisenyi."
Anne - April 2018
"Thanks for an awesome trip! We had a great time. Sandrine was amazing too."
Nicki - March 2018
"Thanks very much for the photos. We really appreciated Sandrine taking them for us. They are great memories, we certainly had a good time, loved the trip and haven’t stopped talking about it."
Cheryl - March 2018
"Gratien was super, trip fantastic."
Steve - March 2018
"Our trip was amazing! I should say that Francis was really professional and it was a real pleasure to do this trip with him. I cannot thank him enough for the good time he allowed us to spend there!"
Josselin - March 2018
"We truly had an amazing experience, all of us!"
Chloe - January 2018
"I had a great time kayaking last Saturday, Gratien was an amazing guide. Thanks for everything."
Nat - January 2018
"We had a great trip! Eloi was a really good guide."
Abby - December 2017
"We had a great time and thoroughly enjoyed ourselves. From the outset, [Kingfisher Journeys] was very helpful in responding to my [emails], their website info is clear and accurate, pick ups were on time, Sandrine was great, support team worked well. Trip itself was just the right length, and a fascinating, relaxing experience through beautiful countryside - interspersed in our case with plenty of laughs, and a couple of moments of self induced chaos and the risk of mutiny! A great experience - thank you."
Nigel - November 2017
"Thanks for a great trip! Really mellow paddle and Francis was fantastic, especially for my daughter who has not been kayaking for a while."
Rob - October 2017
"We really enjoyed the canoeing! Beautiful scenery and good service."
Hester, October 2017
"We had a great time on the canoe trip on Saturday. Everything went smoothly, the scenery was beautiful and we really enjoyed ourselves."
Charlotte - September 2017
"Thank you to Sandrine for a great river trip."
Sam - September 2017
"Just wanted to say a big thank you. We had such a great time today. Gratien was such a great guide. You could tell he takes pride in his work! Wish we could stay longer."
Alex - August 2017
"It was a great experience! For sure we will do it again!"
Jordi - August 2017
"We had a fantastic time on the river today. Thanks so much!"
Jaco and Jeanine - July 2017
"We had a wow time, we really enjoyed it. Sandrine and Gratien were amazing."
Sylvio - June 2017
"We had a fantastic time and Francis was a great guide: good company, calm, caring and always there when you need him."
Marion - June 2017
"We had a Mega-Wonderful experience... My friends can't seem to stop talking of the experience. Thanks for this very thoughtful addition to the outdoors activities for us."
Michael, May 2017
"We had the best time kayaking with Francis!!"
Lauren - April 2017
"We had a great trip kayaking and Francis was a great guide... Thanks for a great experience."
Meg - January 2017
"It was awesome... Francis is amazing, we had great chats out there. And the most spectacular scenery to take in."
FJ - December 2016
"We really enjoyed it. Saw lots of wonderful birds and Sandrine was fab! We'd love to come back"
Lauren - December 2016
"It was an amazing trip, one of my most cherished experiences after over three years in the region. My compliments to Francis who was excellent. [The kayaking was] a fantastic way to experience the natural beauty of this area [and] for us to live or work here- there are so many places you simply forget to see."
Alexandra - October 2016
"Just letting you know I had a great time on the lake today with Francis. He was very knowledgeable and very helpful and the lake was very pretty."
Phil - September 2016
"I had the most wonderful time this morning... 😊 Francis is great guide! Thank you so much for making it possible!"
Esther - September 2016
"It was really fun so ... we will surely come again next summer because we had a great experience!"
Naomi - August 2016
"We had the time of a lifetime"
Jerome & Christine - August 2016
"I wanted to thank you for the help about the kayaking and for the whole thing. It has been a very nice experience, Francis is an excellent guide and companion, the whole service was perfect, and the lake is wonderful. Thanks and congratulations for setting up this business."
Anon - August 2016
"Thank you again for ... the trip, I really did have a great time! Hope to see you again next time I'm in Rwanda!"
Jessica - July 2016
"Francis and [Gratien] were good guys"
Gary - July 2016
"Thank you so much for an amazing time"
Peter - July 2016
"Thank you for the great organization and development of a sheer magical day. Francis and Gracian are outstanding guides and merry, attentive companions, congratulations for having them and for this wonderful project. Sunset at the lake with the fishermen was a lifetime experience!"
Isabel - July 2016
"Our kayaking trip ... was fantastic! We all had an awesome time and Francis was absolutely great. Wish I was still out on the water!"
Daniel - July 2016
"I really enjoyed the trip to Cyimbili with Francis and Garcien. They both are very kind and helpful. It was possible to speak with them English and French, which was very nice. They explained me a lot about lake Kivu and the coffee plantations. The small trip and the lunch at one of the islands was very great! The fact that they shot some pictures and they are willing to give it to me is very friendly. Additionally, I am very convinced by you equipment. The boats are good and I was well protected against the rain! So, all in all I want to say Thank you very much, for the possibility to discover lake Kivu like this. Maybe we’ll meet again next year, when I will come back with my family."
David Paul - June 2016
"Everything went perfectly! I’m so glad we went! It was incredibly fun, and relaxing, and Francis was wonderful. I honestly don’t have any negatives…I [just] wish you guys had more kayaks… All in all, absolutely wonderful weekend! I’m so glad we were able to make it work!"
Caitlin - June 2016
"We just finished our kayaking with Francis and thought we'd say how much we enjoyed it. Francis was a fantastic guide and made us feel safe throughout the trip... I have been throughly impressed from start to finish with the service given by you. We can't wait to see the photos taken by Francis. Thank you for organising such a great experience, I will highly recommend it to my colleagues and friends."
Chloe - June 2016
"We had a great time, and we were very appreciative of the care and attention that Francis gave us. Will certainly book you again when we do another trip. All the best with this exciting venture."
Jeannette - May 2016
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